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Performance measurement of public facilities in Thailand: A case study of Dhanarak Asset Development

Juni 2015 | Chaiwat Riratanaphong, Theo van der Voordt

Research paper of the 14th EuroFM Research Symposium.

The paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in  Thailand,and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand.  The case study has been conducted at Dhanarak Asset Development Company Limited in Bangkok.Research methods include interviews, walk-through observations, and document analysis.   

The  findings from a single case study are compared with data from 55 other public organisations in Thailand.The  findings show that KPIs are linked to three main areas: adherence to policy, operating performance of the state  enterprise, and  organisational management.KPIs include both financial and non-financial indicators.   

Overall  the  findings  support the three principles that reflect a change in public asset management according  to Kaganova  and  Undeland (2006), and the strategic framework for public performance measurement that was developed by Jääskeläinen and Laihonen (2014). The findings can be used as input to a step-by-step plan to define  prioritised KPIs in connection to the organisational context and the corporate strategy. The findings and reflections upon the findings can help to understand the impact of public real estate management on organisational performance and how to add value to the organisation.

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Theo van der Voordt

Theo van der Voordt

Senior Researcher │Msc, Civil Engineering